Available to start immediately Service Consultant (f/m/d)

The Senior Service Consultant is responsible for ensuring high customer satisfaction by managing incidents, resolving technical issues, and coordinating with various teams. This role requires strong technical skills, effective communication, and a proactive approach to continuous improvement.

What makes this job special:​

• Solid knowledge of Windows Server and Windows Client. 
• Understanding of TCP/IP, DNS, DHCP, and basic network protocols. 
• Ability to write SQL queries, understand database models, and use SQL Management Studio.
• Experience in writing script code using PowerShell, Batch, and Groovy. 
• Understanding of HTTP protocols, status codes, and basic web server configuration. 
• Knowledge of various browsers and their behavior. 
• Ability to diagnose and resolve issues on both server and client sides. 
• Understanding of security policies, firewalls, antivirus software, and secure configurations. 
• Familiarity with principles and best practices of document management systems.

Why this role is made for you:

• Decision Making: Make situational decisions by weighing risks and acting when in doubt. 
• Continuous Improvement: Demonstrate courage and willingness to explore new paths and continuously improve both professionally and personally. 
• Communication: Exhibit humanity, empathy, and openness in work and communication, including teamwork, authenticity, and customer orientation. 
• Passion and Contribution: Work passionately to make the best possible contribution, showing perseverance, assertiveness, and diligence. 
• Responsibility: Take responsibility for yourself and others, balancing sustainability and economic efficiency, with independence and conceptual skills. 

You are applying to our partner company d.velop Eastern Europe S.R.L. Your application will be processed by the responsible team there – of course, we’ll keep you updated promptly on the next steps!