working in technical services
First-class technical services
24/7 technical support – we are always ready
Our more than 13,350 customers around the world are looking forward to your first-class technical support. You will be available at all times to analyse and resolve bugs and incidents in our enterprise content management solution. You will also help to identify and solve complex technical problems.
Our dialogue takes place at eye level – whether by chat, telephone, email or ticket system. Long-term customer relationships and personal communication are important to us, always with the aim of finding appropriate solutions: customized solutions for our customers needs!
You will work with a dynamic team to continuously improve our processes and ensure the highest level of customer satisfaction.
corporate culture
Our culture is characterised by trust and openness
You have the chance to shape things yourself and actively support the digitalisation of our customers and partners! In order to be able to react quickly to any bugs and incidents that may occur in our software, we work in self-organised teams that are immediately on the spot and solve challenges with the help of personal responsibility, flat hierarchies and agile methods.
In addition to 1st and 2nd level support for our software and solutions, we also have other exciting tasks in internal support or specialised in various software areas. So you can make the most of your strengths.
Come along and experience our culture for yourself!
Jobs
Exciting dream jobs
Whether 1st level support or 2nd level support – which side you choose is entirely up to you. Find the job that inspires you.
1st level support
You are the first point of contact, which means you …
- are responsible for the classification, initial analysis and prioritization of incoming requests and tickets as part of your daily tasks.
- ensure that our products and solutions can be used effectively again as quickly as possible.
- are responsible for keeping documentation to ensure that no important information about the investigation is lost.
- will immediately find the right contact person in 2nd level support.
2nd level support
You solve more complexe challenges, therefore you …
- get to the bottom of bugs and incidents.
- handle error analysis and remote maintenance in your everyday work, along with managing networks and databases.
- will have a firm grasp of troubleshooting and testing errors in internal, virtual environments.
- regularly exchange information with experts from development and consulting.
Tools & Methods
What makes working in technical services special
Discover at a glance which tools, working methods, system landscape and operational forms you might encounter in our technical services.
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Tools
- Salesforce Service Cloud
- Jira
- Confluence
- Microsoft Teams
- TeamViewer
- Vcloud Services
- d.velop documents
-
Working methods
- Cooperative and independent work
- Respect is a culture we live by – in the team and with customers
- Customer-orientated
- Further training is part of our DNA
-
System landscape & operational forms
- MSSQL
- Oracle
- PostgreSQL
- On- Prem
- Hybrid
- Cloud
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1st level support
- Classification
- Prioritisation
- Initial analysis
- Service request management
-
2nd level support
- Incident management
- Problem management
- Change management
- Interface to development and consulting
Your job in the technical services at d.velop
is waiting for you!
Service Delivery Manager (f/m/d)
SupportService Consultant (f/m/d)
SupportWalk & Talk
Register directly and get to know our technical services in an informal way.
Would you like to see what a typical day in technical services looks like? Sign up for a personal Walk & Talk with one of our experts from the technical services department. Please share some insights into your skills to find the perfect match for you.
Walk & Talk Technical Services
Walk & Talk Registration Technical Services